
In the news this week, Max & Erma's Inc. has filed for Chapter 11 bankruptcy protection from its creditors, listing between $1 million and $10 million in debts.
Original Post September 3, 2009
I have always found the food court in MacArthur Center to be underwhelming, which is disappointing considering its proximity to my office. When venturing to the mall for lunch there are three places I frequent. I have already reviewed two, those being Nordstrom Café (my favorite) and California Pizza Kitchen. The third is Max & Erma’s. When heading out for lunch this past Tuesday with *Brianna, I told her I was going to finally review Max & Erma’s. She said something to the effect of, “We’ll see how it goes. They can be hit or miss.” This is so true, especially when it comes to service.
Upon arriving we were promptly seated (often there is a wait during lunch hours), but noticed that the place was packed. We were seated next to a rather large party of 10-12, which appeared to be a work group celebrating something. They have a fairly extensive menu. The primary fare is soup, salads, sandwiches, burgers and appetizers, but they also have a nice variety of steak, chicken, seafood and pasta dishes. The menu seems to change a lot. They used to have a salad I loved, the Shrimp Stack that was eliminated with a menu update. I haven’t fully recovered from that loss. If I am ordering an appetizer, I usually get the Black Bean Roll Ups. There is enough in the portion that these could serve as a meal for one too. They are tasty and a healthy, lower fat/calorie option. Our server was prompt, and having been there a gazillion times, we didn’t really need to peruse the menu, but instead ordered right away.
It took roughly 45 minutes to get our order. I knew this was going to happen because they were busy and the large table was seated before us. Oh well. It was really the only glitch in the meal.



The food at Max Erma’s is consistent. It isn’t going to bowl you over, but the variety offers something for everyone. Service is a toss up, depending upon the day and time you are there. The décor is primarily the hokey, contrived collectibles look that you find in so many chains, with the exception of a few local sport champions’ memorabilia. For some reason they have clung to this creepy looking cartoon couple who I assume are the original Max & Erma couple. They are scary looking and severely outdated. I suggest the company either hire Carson Kressley to lead a make over for those two or completely eliminate them as soon as possible.
_Laine

The Max & Erma's reviewed is located at:
MacArthur Center
300 Monticello Avenue
Norfolk, VA 23510
(757)625-7771
